Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to providing you with a seamless and timely shopping experience. Please take a moment to read our shipping policy below to better understand our process.
Processing Time:
All orders are processed within 5-10 business days. Please note that this does not include weekends or holidays. You will receive a notification once your order has been shipped.
Shipping Time:
Once your order is processed, shipping typically takes between 7-14 business days depending on your location. Delivery times may vary due to weather conditions, holidays, or other factors out of our control. Rest assured, we are doing our best to get your order to you as quickly as possible.
Shipping Costs:
We are happy to offer FREE SHIPPING on all orders in the USA only! No minimum purchase required. (All other countries, reegular shipping fees apply)
Order Tracking:
Once your order has shipped, we will provide you with a tracking number so you can monitor your package’s journey. If you have any questions or concerns regarding your shipment, please don’t hesitate to contact us.
Delays:
While we make every effort to ensure timely delivery, please note that some delays are beyond our control. If you experience any significant delay or have questions regarding your shipment, feel free to reach out to us.
Once an order has been processed and handed over to the shipping carrier (USPS, UPS, FedEx, or any other courier service we utilize), we no longer have control over the package. At this stage, the responsibility for the safe and timely delivery of your order is transferred to the carrier. We are not liable for any lost, stolen, delayed, or damaged packages that occur during transit.
If you experience any issues with the delivery of your package, such as tracking updates not progressing, a missing package, or an incorrect delivery, we recommend reaching out to the carrier directly, as they will have the most up-to-date information and can assist in resolving the matter. We encourage customers to double-check their shipping details at checkout to ensure accuracy, as we cannot be held responsible for orders shipped to incorrect addresses provided at the time of purchase.
If a package is marked as delivered but has not been received, we advise checking with neighbors, household members, or your local post office before contacting the carrier.
While we strive to provide support in cases of shipping issues, we are unable to offer refunds or replacements for lost or stolen packages once they are in the hands of the shipping carrier. By placing an order with us, you acknowledge and agree to these terms.
Shipping Policy During Chinese New Year
During the Chinese New Year holiday, certain products may experience shipping delays of 10-12 business days beyond the standard delivery times. Not all products will be affected, and many will still ship on time.
For questions or assistance, please contact our customer service team. Thank you for your patience and understanding during this time!
Get in Touch with Us:
If you have any inquiries, concerns, or feedback, we’d love to hear from you. You can reach us via email at:
support@ayoandmedi.com
We value your interest and are here to assist you in any way we can. Please don’t hesitate to get in touch with us for support or updates regarding your order.
Thank You!
We appreciate your patience and understanding as we work to provide you with the best service possible.